Terms of Service

1. Acceptance of Terms

By accessing or using KinCare360's services, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree, please do not use our services.

2. Description of Services

KinCare360 provides non-medical care coordination services including:

• Daily wellness check-in phone calls (non-clinical)
• Medication reminder notifications (reminders only — not medical supervision)
• Appointment scheduling and coordination assistance
• Communication and reporting to family members
• Administrative support for healthcare navigation

KinCare360 is an AI-powered coordination service and does not provide clinical assessments, medical diagnoses, or healthcare treatment of any kind.

3. NOT a Medical Service — No Medical Advice

KinCare360 expressly does NOT provide:

• Medical advice, diagnosis, or treatment
• Clinical assessments or health evaluations
• Nursing, home health aide, or skilled nursing services
• Emergency medical services or crisis intervention
• Medication administration or supervision
• Mental health counseling or therapy

Any health-related information shared by KinCare360 is for informational and coordination purposes only and does not replace the advice of a licensed healthcare professional. Always consult a qualified physician or healthcare provider for medical decisions.

4. Emergency Services Disclaimer

KinCare360 is NOT an emergency service.

In the event of a medical emergency, call 911 immediately. Do not rely on KinCare360 for emergency response. KinCare360 cannot guarantee response times and is not equipped to handle medical emergencies. By using our services, you acknowledge that KinCare360 shall have no liability for delays in communication or inability to respond to emergencies.

5. Privacy & Health Information

KinCare360 is a non-medical care coordination service. We are not a Covered Entity or Business Associate under HIPAA. We do not provide medical treatment, and the health-related information you share with us (such as medication names, appointment times, and general wellness notes) is used solely for coordination purposes.

We implement reasonable administrative, technical, and physical safeguards to protect your information. We treat all personal and health-related data with care and confidentiality.

We will never sell your personal or health-related information. Information shared is used only to provide the care coordination services you have requested. For full details, see our Privacy Policy.

6. Subscriptions, Free Trial & Payments

KinCare360 offers a 7-day free trial. Your payment method will not be charged until the trial period ends. After 7 days, your subscription will automatically renew monthly at the plan rate you selected unless cancelled before the trial ends.

Payments are processed securely by Stripe. KinCare360 does not store credit card information.

7. Cancellation & Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle. To cancel, contact us at hello@kincare360.com or call (812) 515-5252. Refunds are evaluated on a case-by-case basis.

8. Limitation of Liability

To the maximum extent permitted by law, Son Healthcare Services LLC, operating as KinCare360, shall not be liable for:

• Any medical outcomes, health deterioration, or injury
• Missed medications or medical appointments
• Failure to detect a medical emergency
• Any indirect, incidental, special, or consequential damages
• Damages exceeding the amount paid to KinCare360 in the 30 days prior to the claim

You agree that KinCare360 is a supplemental support service and is not a substitute for professional medical care, in-home care, or emergency services.

9. Indemnification

You agree to indemnify and hold harmless Son Healthcare Services LLC, its officers, employees, and agents from any claims, damages, or expenses (including attorney fees) arising from your use of our services, your violation of these Terms, or your reliance on KinCare360 communications as medical advice.

10. SMS Communications

By checking the SMS consent box during signup, you expressly agree to receive recurring automated SMS messages from KinCare360 at the phone number provided. Messages include daily check-in notifications, medication reminders, appointment updates, and service alerts.

• Message frequency: up to 5 messages per day
• Message and data rates may apply
• Consent is not required to purchase services
• Reply STOP to cancel at any time
• Reply HELP for assistance

For questions about SMS, contact hello@kincare360.com or (812) 515-5252. See our Privacy Policy for how we handle your data.

11. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Philadelphia County, Pennsylvania.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Contact Us

Questions? Contact us at hello@kincare360.com or (812) 515-5252